City-Wide Outage, Library Service Impacted

HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today, Wednesday November 20. Learn more.

Public computers are available at all branches.
Printing is available at all branches. Photocopying is available at all branches except for the Concession, Dundas, and Terryberry branches. Scanning is not yet available.
Public Wi-Fi is available at most branches except the Ancaster Branch.
Automatic check-ins are operating.
Makerspace services are available at select locations.

Contact Library Staff: call 289-779-7588, chat at hpl.ca, and email askus@hpl.ca. Branches are open. Check hpl.ca/events for program updates. Thank you for your patience.

Frequently Asked Questions | HPL

Publish Date:

Tuesday, November 12, 2024 - 8:00am

Notices

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Magazine and ILLO Delay

Magazine and ILLO deliveries are delayed due to the Canadian Union of Postal Workers (CUPW) strike. Thank you for your understanding.

Publish Date:

Wednesday, November 20, 2024 - 8:30am

City IT Planned Maintenance

A City IT systems update is scheduled for early Saturday morning. This will impact access to HPL's network and some applications. This update will improve overall network capacity, performance, resiliency, reliability and is the foundation for future network updates. Thank you for your patience.

Publish Date:

Wednesday, November 20, 2024 - 8:00am

3D Printing Not Available On Sundays

Please note that 3D printing services are unavailable on Sundays. We apologize for any inconvenience.

Publish Date:

Thursday, November 14, 2024 - 2:00pm

Early Closure - All HPL Branches, Friday, November 22

Due to a special event, all HPL branches will close at 4 pm on Friday, November 22.

Central Library's 4th Floor will be closed all day except for the Newcomer Learning Centre and Makerspace which will be open until 4 pm.

Regular service hours resume on Saturday, November 23.

Thank you for your understanding.

Affected Branch:

Central Library

Publish Date:

Wednesday, November 13, 2024 - 2:00pm

Delayed Branch Openings

Due to Staff training, the following branches have delayed openings of 10 am on:

Tuesday, November 19: Concession

Wednesday, November 20: Ancaster (2 pm opening)

Thursday, November 21: Valley Park

Please visit nearby branches for your library needs. www.hpl.ca/hours

Publish Date:

Wednesday, November 13, 2024 - 12:00pm

Kenilworth Branch - Roof Repairs

From November 11 to 29, the parking lot may not be available at certain times of the day due to repair maintenance. There may also be some noise disruptions in the branch. Thank you for your understanding.

Affected Branch:

Kenilworth Branch

Publish Date:

Thursday, November 7, 2024 - 3:00pm

Member and Service Commitment

At Hamilton Public Library, our goal is to deliver an exceptional library experience for our library users. Library employees commit to:

Provide professional, knowledgeable and quality customer service.
Be engaged with our members and our community. We welcome feedback to continually improve our services, programs and spaces.
Strive to meet the expectations of our members for timely delivery of materials and provisions of relevant services and programs. We are lifelong learners and ready to provide our members with informed answers and appropriate referrals. We do not provide advice, interpretation or advocacy especially when dealing with questions which may require professional expertise.
Provide welcoming and inclusive spaces and be sensitive to the individual needs of our members. We maintain confidentiality and privacy of our members. Everyone has the right to enjoy the services of the Hamilton Public Library.

As a Member of the Hamilton Public Library, we ask you to:

Be courteous and respectful Please minimize disturbance to others and use respectful language and conduct at all times. Be mindful of personal hygiene and always wear appropriate attire, including shirt and footwear.
Follow library policies and procedures. Employees make every effort to apply these library rules in a fair, dignified and positive manner for the benefit of all. You can assist by providing the library with your up-to-date contact information as well as offering comments and feedback on our service.
Treat library materials, resources and spaces with care and respect. Please keep library materials clean and in good condition so that they may be enjoyed again. When visiting the library, please use resources and spaces for their intended purpose to ensure a positive experience for all.
Be responsible for those in your care. Do not leave a child or vulnerable person unattended. Supervise all individuals for whom you are responsible.

Failure to comply with the Member Code of Conduct may result in a suspension of Library privileges.

Relevant Legislation: Child and Family Services Act; Accessibility for Ontarians with Disabilities Act; Human Rights Code; Public Libraries Act; Children's Aid Society of Hamilton; Catholic Children's Aid Society of Hamilton