The computer lab on the 1st floor at the Sherwood Branch is currently out of order. There are limited public computers available on the 2nd floor. Printing and photocopying is still available. We are working to resolve as soon as possible.
Sherwood Branch Public Computer Service Disruption
1
Published:
Friday, June 6, 2025 - 10:00am
Sunday Hours - Modified Service, June 22
Due to day-long IT maintenance (7am-5pm), the following branches are closed on Sunday, June 22: Central Library, Dundas, Red Hill, Terryberry, Turner Park, Valley Park and Waterdown. Sunday service hours resume on Sunday, June 29.
Please note that the HPL catalogue, Library accounts, and online resources will not be available during this time frame. We apologize for the inconvenience.
1
Published:
Wednesday, June 4, 2025 - 3:00pm
Westdale Branch - Delayed Opening
Due to Staff training, the Westdale Branch will open at 10am on Monday, June 16. You may visit Central Library and the Dundas Branch as your next nearest locations for your library needs. Thank you for your patience.
1
Published:
Tuesday, June 3, 2025 - 2:15pm
Terryberry Branch Elevator Out of Order
The parking lot elevator at Terryberry Branch is not working. Members will need to use the accessible ramp at the Mohawk entrance and the inner elevator. We're working to get it fixed quickly.
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Published:
Saturday, May 31, 2025 - 1:00pm
Public Computers - Audio Volume
Please note that the audio volume levels on our public computers are having issues. The estimated time of disruption is unknown at this time. Thank you for your patience.
All Branches and Bookmobile Stops
Published:
Thursday, May 29, 2025 - 4:00pm
Sherwood Branch - Temporary Closure
As the 1st floor renovation wraps up, the Sherwood Branch will be closed on Thursday, June 5, to reset the spaces. Service hours will resume on Friday, June 6. Thank you for your patience.
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Published:
Thursday, May 29, 2025 - 11:00am
Mount Hope Branch Accessibile Ramp Not Available
The accessibility ramp at Mount Hope Branch is damaged. The handrail is not available. The ramp will not be available while being repaired. We aim to fix it quickly.
1
Published:
Friday, May 23, 2025 - 4:30pm
Turner Park Branch - Roof Repair
Due to the ongoing roof repair project, noise and parking disruptions are expected to continue until the end of June. Thank you for your patience.
1
Published:
Monday, April 28, 2025 - 10:00am
Central Library - Microfilm Machine
The digital microfilm machines at Central Library are not working. A single analog machine is available, but it doesn't print. We aim to have the digital devices repaired as soon as possible. We apologize for the inconvenience.
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Published:
Thursday, April 10, 2025 - 3:30pm
Phishing Scheme
Please be aware of online phishing attempts impersonating Hamilton Public Library and Library Staff. HPL does not solicit paid freelance opportunities through social media or other messaging applications. HPL does not request personal or banking information through social media or require financial compensation when reviewing job applications. Please report phishing schemes to communications@hpl.ca. If you think you are a victim of fraud, please call the Canadian Anti-Fraud Centre at 1-888-495-8501.
All Branches and Bookmobile Stops
Published:
Thursday, April 3, 2025 - 10:30am
FAQs: Online Library Card Registration
Why is Hamilton Public Library adding online library card registration?
Hamilton Public Library wants to offer all Hamiltonians the opportunity to connect and use Library resources – online and in person.
Who can apply for a library card online?
Anyone who lives, works or studies in Hamilton is eligible for a library card.
How can someone apply for a library card online?
You need to fill out the Online Library Card Registration form.
Please fill out the form with all the necessary information. The form is available under My HPL located on the upper right of the website. Online library card registration will be one of the drop-down options under My HPL.
The form can also be found in the Get A Library Card page on hpl.ca.
What can I access once I get my online library card number?
You can immediately enjoy all our digital content — eBooks, eAudiobooks, download music, online learning tools and research databases.
Can I borrow physical items with an online HPL card?
Yes, Members can use their online card to borrow physical items in-branch. You’ll be asked to show identification when it’s your first time borrowing physical items.
Can I use the online HPL card to get into Hamilton Civic Museums?
Library card holders can use their Library card to enter Hamilton Civic Museums. Each person needs their own card. Stay up-to-date on the list of Hamilton Civic Museums that are open.
I already have a Hamilton Public Library card. Do I need an online library card number to access HPL’s digital content?
No. Your current library card number already has access to all HPL digital content. Simply log in with your existing library card number and PIN.
Can I apply for my child’s card online?
Yes. For children under 14, a parent or guardian must consent and complete the electronic application form.
Can I add the name of someone else who can have access to my account?
No, however, they can apply for their own card online.
I tried to apply online and it keeps giving me error messages.
Some of the possible reasons for the errors are IP addresses outside of Canada, an already existing account, misspelt street names, etc. There is usually a red circle with a question mark inside beside the field that is generating the error. Hovering over the red circle will explain the error. If the error persists, please call 905-546-3200, email askus@hpl.ca or click the chat button at hpl.ca.
I prefer to receive mail at a different address. Can I put my mailing address in the online library card registration form?
Sorry. We need your home address in the application to confirm that you live, work or study in Hamilton.
Why can’t the form confirm my address?
Some new addresses and apartment addresses can’t be verified by databases. If this is the case, visit any library branch and talk to staff. You can also call 905-546-3200, email askus@hpl.ca or click the chat button at hpl.ca.
I’ve lost my online HPL card. What should I do?
Call 905-546-3200, email askus@hpl.ca or click the chat button at hpl.ca if you need help. Or bring valid ID to any HPL branch where staff can help.
I applied for an online HPL card but didn’t receive the welcome email.
Your security settings may be blocking the email. Please check your spam/junk mail folder.
Can I get an online HPL card to replace a lost or stolen card?
No. Please contact the Library immediately to report your lost or stolen card. Call 905-546-3200, email askus@hpl.ca or click the chat button at hpl.ca You need to replace it in person at any HPL branch.
Can I purchase a non-resident library card online?
Not currently. We are hoping to offer this soon. Please visit any HPL branch to get a physical non-resident library card.
